Antwerp aims to improve service delivery with a new cycling app
On 19 November 2015 Antwerp pilot carried out its first usability test of the Antwerp Bike App. The app uses crowd-sourced information to report road problems, such as potholes, to the relevant authorities. Other useful information collected by the app, such as most popular routes and speed, can also be used by the municipality for further analysis and planning. On 19 November a total of eight people took part in the first test ride that required participants to follow three predetermined routes and share their experience using a feedback form. Overall feedback received was very positive. However, issues with data accuracy became apparent after the app reported speed information for some testers in triple digits, suggesting that further improvements are necessary to make the app a reliable companion for cyclists and city managers alike. Commenting on the new solution, Ari Apteker, economic consultant at the municipality, said “although we are still in development stage, the app has real potential to streamline the way citizens experience cycling in Antwerp.” Watch the app in action.